:root{--brand:#1f66e0;--brand-600:#1a52b8;--brand-700:#1b4693;--brand-400:#3580f5;--brand-300:#5a9bfb;--brand-200:#bcd7ff;--brand-100:#e3eeff;--brand-50:#eef4ff;--navy:#0b1020;--navy-800:#121d36;--navy-700:#1c3d75;--bg:#f6f7fb;--surface:#fff;--surface-2:#f4f5f9;--border:#e4e8f1;--border-strong:#d5dbe7;--text:#0b1020;--text-2:#3a4256;--muted:#6b7489;--success:#14a058;--success-500:#1fbf6a;--success-soft:#dff7ea;--warning:#c27803;--warning-soft:#fff4dc;--danger:#d92d20;--danger-soft:#fdecea;--violet:#7c3aed;--note:#fffaeb;--note-strong:#fdecb3;--note-text:#7a5300;--panel:var(--surface);--accent:var(--brand);--accent-soft:var(--brand-50);--online:var(--success-500);--away:#f5a524;--radius:10px;--radius-lg:16px;--shadow-sm:0 1px 2px #0a12240f;--shadow:0 1px 2px #0a12240a, 0 6px 20px #0a12240f;--shadow-lg:0 18px 50px #0a12242e;--ring:0 0 0 3px #1f66e02e;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased;font-family:Plus Jakarta Sans,Hind Siliguri,Noto Sans Bengali,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:14px;line-height:1.45}*{box-sizing:border-box}body{background:var(--bg);margin:0}button{font:inherit;cursor:pointer}button:disabled{cursor:default}input,textarea,select{font:inherit;color:inherit}a{color:var(--brand)}:focus-visible{box-shadow:var(--ring);outline:none}.icon{flex-shrink:0;display:block}.sr-only{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.splash,.empty-state{height:100%;min-height:120px;color:var(--muted);text-align:center;justify-content:center;align-items:center;padding:24px;display:flex}.empty-state.big{flex-direction:column;gap:6px}.empty-state.big strong{color:var(--text);font-size:16px}.empty-icon{width:64px;height:64px;color:var(--brand);background:linear-gradient(135deg, var(--brand-50), var(--brand-100));border-radius:20px;place-items:center;margin-bottom:8px;display:grid}.splash{height:100vh}.primary,.secondary,.chip-button{border-radius:var(--radius);white-space:nowrap;justify-content:center;align-items:center;gap:6px;font-weight:600;transition:background .15s,border-color .15s,box-shadow .15s;display:inline-flex}.primary{background:var(--brand);color:#fff;border:1px solid var(--brand);padding:8px 14px;box-shadow:0 1px 2px #1f66e04d}.primary:hover:not(:disabled){background:var(--brand-600);border-color:var(--brand-600)}.primary:disabled{background:var(--brand-200);border-color:var(--brand-200);box-shadow:none}.secondary{background:var(--surface);color:var(--text-2);border:1px solid var(--border-strong);padding:7px 12px}.secondary:hover:not(:disabled){background:var(--surface-2)}.chip-button{background:var(--brand-50);color:var(--brand-700);border:1px solid var(--brand-100);padding:5px 10px;font-size:13px}.chip-button:hover{background:var(--brand-100)}.link-button{color:var(--brand);background:0 0;border:0;padding:4px 6px;font-weight:600}.icon-button{width:34px;height:34px;color:var(--muted);background:0 0;border:1px solid #0000;border-radius:10px;place-items:center;padding:0;transition:background .15s,color .15s;display:inline-grid;position:relative}.icon-button:hover,.icon-button.on,.icon-button[aria-pressed=true]{background:var(--surface-2);color:var(--text)}.icon-button .pip{background:var(--brand);border:1.5px solid var(--surface);border-radius:50%;width:7px;height:7px;position:absolute;top:6px;right:6px}.chip{background:var(--surface-2);color:var(--muted);border-radius:999px;align-items:center;gap:5px;padding:3px 9px;font-size:12px;display:inline-flex}.form-error{color:var(--danger);margin:0;font-size:13px}.hint{color:var(--muted);font-size:12px}.avatar{color:#fff;letter-spacing:.01em;-webkit-user-select:none;user-select:none;border-radius:50%;flex-shrink:0;place-items:center;font-weight:700;display:inline-grid;position:relative}.avatar-dot{border:2px solid var(--surface);background:#c3c9d6;border-radius:50%;width:30%;min-width:9px;max-width:14px;height:30%;min-height:9px;max-height:14px;position:absolute;bottom:-1px;right:-1px}.avatar-dot.online{background:var(--online)}.avatar-dot.away{background:var(--away)}.dot{background:#c3c9d6;border-radius:50%;flex-shrink:0;width:8px;height:8px;display:inline-block}.dot.online{background:var(--online)}.dot.away{background:var(--away)}.login{background:var(--surface);grid-template-columns:minmax(0,1.1fr) minmax(360px,1fr);min-height:100vh;display:grid}.login-hero{color:#fff;background:radial-gradient(circle at 85% 10%, #5a9bfb73, transparent 45%), radial-gradient(circle at 10% 90%, #7c3aed59, transparent 40%), linear-gradient(160deg, var(--navy-800), var(--navy));flex-direction:column;justify-content:space-between;gap:32px;padding:40px 48px;display:flex;position:relative;overflow:hidden}.login-brand{align-items:center;gap:10px;font-size:18px;font-weight:700;display:flex}.hero-copy h2{max-width:16em;margin:0 0 12px;font-size:clamp(26px,3vw,36px);line-height:1.2}.hero-copy p{color:#ffffffb8;max-width:30em;margin:0;font-size:15px}.hero-preview{flex-direction:column;gap:10px;max-width:380px;display:flex}.hero-bubble{border-radius:16px;padding:11px 15px;font-size:14px;box-shadow:0 10px 30px #00000040}.hero-bubble.in{background:#ffffff1a;border:1px solid #ffffff29;border-bottom-left-radius:4px;align-self:flex-start}.hero-bubble.out{background:linear-gradient(135deg, var(--brand-400), var(--brand));border-bottom-right-radius:4px;align-self:flex-end}.login-card{flex-direction:column;place-self:center;gap:16px;width:min(380px,92vw);padding:32px 8px;display:flex}.login-head{justify-content:space-between;align-items:center;gap:12px;display:flex}.login-card h1{margin:0;font-size:24px}.login-card>.hint{margin:-8px 0 8px;font-size:14px}.login-card label{color:var(--text-2);flex-direction:column;gap:6px;font-size:13px;font-weight:600;display:flex}.login-card input{border:1px solid var(--border-strong);border-radius:var(--radius);background:var(--surface);padding:11px 12px;font-size:14px;font-weight:400}.login-card input:focus{border-color:var(--brand);box-shadow:var(--ring);outline:none}.login-card .primary{margin-top:4px;padding:11px 14px}@media (width<=860px){.login{grid-template-columns:1fr}.login-hero{display:none}}.app{height:100vh;display:flex}.rail{background:linear-gradient(180deg, var(--navy-800), var(--navy));color:#ffffffa8;flex-direction:column;flex-shrink:0;align-items:center;gap:6px;width:68px;padding:14px 0;display:flex}.rail-brand{color:#fff;background:linear-gradient(135deg, var(--brand-300), var(--brand));border-radius:12px;place-items:center;width:40px;height:40px;margin-bottom:14px;display:grid;box-shadow:0 6px 16px #1f66e073}.rail-button{width:44px;height:44px;color:inherit;background:0 0;border:0;border-radius:12px;place-items:center;transition:background .15s,color .15s;display:grid;position:relative}.rail-button:hover{color:#fff;background:#ffffff14}.rail-button.active{color:#fff;background:#3580f538}.rail-button.active:before{content:"";background:var(--brand-300);border-radius:0 3px 3px 0;width:3px;position:absolute;top:10px;bottom:10px;left:-12px}.rail-button.lang{align-content:center;gap:1px;height:50px}.rail-caption{font-size:10px;font-weight:700;line-height:1}.rail-spacer{flex:1}.rail-me{margin-top:6px}.rail-me .avatar-dot{border-color:var(--navy)}.workspace{flex-direction:column;flex:1;min-width:0;display:flex}.topbar{flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;height:64px;padding:0 20px;display:flex}.topbar-title{align-items:center;gap:12px;display:flex}.topbar-title h1{margin:0;font-size:20px;font-weight:700}.conn-pill{background:var(--success-soft);color:var(--success);border-radius:999px;align-items:center;gap:6px;padding:3px 10px;font-size:12px;font-weight:600;display:inline-flex}.conn-dot{background:currentColor;border-radius:50%;width:7px;height:7px}.conn-pill.online .conn-dot{animation:2s infinite pulse}.conn-pill.connecting{background:var(--warning-soft);color:var(--warning)}.conn-pill.offline{background:var(--danger-soft);color:var(--danger)}@keyframes pulse{0%{box-shadow:0 0 #1fbf6a80}70%{box-shadow:0 0 0 6px #1fbf6a00}to{box-shadow:0 0 #1fbf6a00}}.topbar-right{align-items:center;gap:8px;display:flex}.status-select{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-sm);border-radius:999px;align-items:center;gap:8px;padding:4px 10px 4px 4px;display:flex}.status-text{flex-direction:column;line-height:1.15;display:flex}.status-select .agent-name{font-size:13px;font-weight:700}.status-select select{color:var(--success);cursor:pointer;background:0 0;border:0;padding:0;font-size:12px;font-weight:600}.status-select.away select{color:var(--warning)}.panes{flex:1;grid-template-columns:340px minmax(0,1fr) 320px;gap:12px;min-height:0;padding:0 16px 16px;display:grid}.pane{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);min-height:0;box-shadow:var(--shadow);flex-direction:column;display:flex;overflow:hidden}.sidebar-pane{overflow-y:auto}.list-head{justify-content:space-between;align-items:center;padding:14px 14px 4px 16px;display:flex}.list-head h2{align-items:center;gap:8px;margin:0;font-size:16px;display:flex}.count{color:var(--brand-700);background:var(--brand-50);border-radius:999px;padding:1px 8px;font-size:12px;font-weight:700}.filters{border-bottom:1px solid var(--border);flex-direction:column;gap:10px;padding:8px 14px 10px;display:flex}.search-box{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-2);color:var(--muted);align-items:center;gap:8px;padding:0 12px;transition:border-color .15s,box-shadow .15s,background .15s;display:flex}.search-box:focus-within{border-color:var(--brand);background:var(--surface);box-shadow:var(--ring)}.search-box input{min-width:0;color:var(--text);background:0 0;border:0;outline:none;flex:1;padding:9px 0}.status-tabs{scrollbar-width:none;gap:2px;display:flex;overflow-x:auto}.status-tabs button{color:var(--muted);white-space:nowrap;background:0 0;border:0;border-radius:999px;padding:5px 9px;font-size:13px;font-weight:600}.status-tabs button:hover{color:var(--text);background:var(--surface-2)}.status-tabs button.active{background:var(--navy);color:#fff}.filter-row{grid-template-columns:1fr;gap:6px;display:grid}.filter-row select,.assignee-select{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);width:100%;padding:7px 10px}.conversation-list{flex:1;margin:0;padding:6px;list-style:none;overflow-y:auto}.conversation-item{text-align:left;width:100%;color:inherit;background:0 0;border:0;border-radius:12px;gap:12px;padding:11px 10px;transition:background .12s;display:flex}.conversation-item:hover{background:var(--surface-2)}.conversation-item.selected{background:var(--brand-50);box-shadow:inset 0 0 0 1px var(--brand-100)}.item-body{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.conversation-item .row{align-items:center;gap:6px;min-width:0;display:flex}.channel-mark{color:var(--brand);place-items:center;display:inline-grid}.channel-mark.telegram{color:#229ed9}.channel-mark.messenger{color:var(--violet)}.channel-mark.whatsapp{color:var(--success)}.conversation-item .name{text-overflow:ellipsis;white-space:nowrap;flex:1;font-weight:600;overflow:hidden}.conversation-item.unread .name{font-weight:800}.conversation-item .time{color:var(--muted);flex-shrink:0;font-size:12px}.conversation-item.unread .time{color:var(--brand);font-weight:700}.conversation-item .who{min-width:0;color:var(--muted);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:12px;overflow:hidden}.conversation-item .preview{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:13px;overflow:hidden}.conversation-item.unread .preview{color:var(--text);font-weight:600}.badge{background:var(--brand);color:#fff;text-align:center;border-radius:999px;flex-shrink:0;min-width:20px;padding:0 7px;font-size:11px;font-weight:700;line-height:20px}.pill,.tag{white-space:nowrap;background:var(--surface-2);color:var(--muted);border-radius:999px;flex-shrink:0;align-items:center;gap:4px;padding:1px 8px;font-size:11px;font-weight:700;display:inline-flex}.pill.status-open,.tag.status-open{background:var(--brand-50);color:var(--brand)}.pill.status-pending,.tag.status-pending{background:var(--warning-soft);color:var(--warning)}.pill.status-resolved,.tag.status-resolved{background:var(--success-soft);color:var(--success)}.viewing{color:var(--warning);align-items:center;gap:4px;font-size:12px;font-weight:600;display:inline-flex}.list-footer{text-align:center;color:var(--muted);padding:12px}.conversation-pane{background:var(--surface)}.conversation-header{border-bottom:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:12px 18px;display:flex}.conversation-header .who{align-items:center;gap:12px;min-width:0;display:flex}.conversation-header h2{align-items:center;gap:8px;margin:0;font-size:17px;display:flex}.conversation-header .hint{align-items:center;gap:5px;display:inline-flex}.actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.actions .assignee-select{width:auto;max-width:220px;padding:7px 10px}.viewers-banner{background:var(--warning-soft);color:#7a4d00;border-bottom:1px solid #f5dfa8;align-items:center;gap:8px;padding:8px 18px;font-size:13px;font-weight:600;display:flex}.messages{background:radial-gradient(circle at 100% 0%, #e3eeff8c, transparent 40%), var(--bg);flex-direction:column;flex:1;gap:2px;padding:18px 22px;display:flex;overflow-y:auto}.message{gap:10px;max-width:78%;margin-top:12px;display:flex}.message.inbound{align-self:flex-start}.message.outbound{flex-direction:row-reverse;align-self:flex-end}.message-avatar{flex-shrink:0;width:32px;padding-top:20px}.message-body{flex-direction:column;gap:3px;min-width:0;display:flex}.message.outbound .message-body{align-items:flex-end}.author{color:var(--text-2);align-items:center;gap:6px;padding:0 4px;font-size:12px;font-weight:700;display:flex}.note-label{color:var(--note-text);background:var(--note-strong);border-radius:999px;align-items:center;gap:4px;padding:0 7px;font-size:11px;display:inline-flex}.bubble{white-space:pre-wrap;overflow-wrap:anywhere;background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-sm);border-radius:16px;padding:10px 14px;font-size:14.5px}.message.outbound .bubble{color:var(--navy);background:linear-gradient(135deg,#eaf2ff,#dde9ff);border-color:#d3e3ff;border-top-right-radius:6px}.message.note .bubble{background:var(--note);color:var(--text);border:1px dashed #f1c75b}.message.failed .bubble{opacity:.75;border-color:var(--danger)}.message .meta{color:var(--muted);align-items:center;gap:8px;padding:0 4px;font-size:11px;display:flex}.send-state{align-items:center;gap:3px;display:inline-flex}.send-state.read{color:var(--brand)}.message .meta .error{color:var(--danger);font-weight:600}.system-message{color:var(--muted);text-align:center;align-self:center;margin:14px 0 4px;font-size:12px}.system-message span{background:var(--surface);border:1px solid var(--border);border-radius:999px;padding:3px 12px;display:inline-block}.day-divider{color:var(--muted);align-items:center;gap:12px;margin:16px 0 4px;font-size:12px;font-weight:600;display:flex}.day-divider:before,.day-divider:after{content:"";background:var(--border);flex:1;height:1px}.typing{color:var(--muted);background:var(--bg);align-items:center;gap:8px;min-height:26px;padding:4px 22px;font-size:12px;display:flex}.typing-dots{background:var(--surface);border:1px solid var(--border);border-radius:999px;gap:3px;padding:6px 8px;display:inline-flex}.typing-dots i{background:var(--muted);border-radius:50%;width:5px;height:5px;animation:1.2s infinite blink}.typing-dots i:nth-child(2){animation-delay:.2s}.typing-dots i:nth-child(3){animation-delay:.4s}@keyframes blink{0%,80%,to{opacity:.25}40%{opacity:1}}.attachments{flex-direction:column;gap:6px;display:flex}.message.outbound .attachments{align-items:flex-end}.attachment-image{border:1px solid var(--border);max-width:280px;max-height:240px;box-shadow:var(--shadow-sm);border-radius:14px;display:block}.attachment-file{background:var(--surface);color:var(--text);border:1px solid var(--border);box-shadow:var(--shadow-sm);border-radius:12px;align-items:center;gap:10px;max-width:320px;padding:8px 12px 8px 8px;text-decoration:none;display:inline-flex}.attachment-file:hover{border-color:var(--brand-200)}.file-icon{background:var(--brand-50);width:36px;height:36px;color:var(--brand);border-radius:10px;flex-shrink:0;place-items:center;display:grid}.file-name{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-weight:600;overflow:hidden}.composer{background:var(--bg);padding:10px 16px 16px;position:relative}.composer-card{background:var(--surface);border:1px solid var(--border-strong);box-shadow:var(--shadow-sm);border-radius:14px;transition:border-color .15s,box-shadow .15s}.composer-card:focus-within{border-color:var(--brand);box-shadow:var(--ring)}.composer.note-mode .composer-card{background:var(--note);border-color:#f1c75b}.composer.note-mode .composer-card:focus-within{box-shadow:0 0 0 3px #f1c75b4d}.composer textarea{resize:none;background:0 0;border:0;outline:none;width:100%;min-height:64px;max-height:200px;padding:12px 14px 4px;font-size:14.5px;display:block}.composer textarea:focus-visible{box-shadow:none}.composer-bar{justify-content:space-between;align-items:center;gap:8px;padding:6px 8px 8px;display:flex}.composer-tools{align-items:center;gap:2px;min-width:0;display:flex}.composer-tabs{background:var(--surface-2);border-radius:10px;gap:2px;padding:3px;display:flex}.composer-tabs button{color:var(--muted);white-space:nowrap;background:0 0;border:0;border-radius:8px;align-items:center;gap:5px;padding:4px 10px;font-size:13px;font-weight:600;display:inline-flex}.composer-tabs button.active{background:var(--surface);color:var(--brand);box-shadow:var(--shadow-sm)}.composer.note-mode .composer-tabs{background:var(--note-strong)}.composer.note-mode .composer-tabs button.active{color:var(--note-text)}.tool-divider{background:var(--border);width:1px;height:20px;margin:0 6px}.composer-hint{white-space:nowrap;text-overflow:ellipsis;margin-left:6px;overflow:hidden}.primary.send{padding:8px 16px}.popover{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-lg);z-index:10;border-radius:12px;max-height:280px;position:absolute;bottom:calc(100% - 4px);left:16px;overflow-y:auto}.emoji-grid{grid-template-columns:repeat(8,36px);padding:8px;display:grid}.emoji-grid button{background:0 0;border:0;border-radius:8px;padding:4px;font-size:20px}.emoji-grid button:hover{background:var(--surface-2)}.canned-list{width:min(480px,80vw);margin:0;padding:6px;list-style:none}.canned-list li button{text-align:left;background:0 0;border:0;border-radius:8px;width:100%;padding:8px 10px;display:block}.canned-list li button.active,.canned-list li button:hover{background:var(--brand-50)}.canned-list .shortcut{color:var(--brand);margin-right:8px;font-weight:700}.canned-list .body{color:var(--muted)}.pending-files{flex-wrap:wrap;gap:6px;margin-bottom:8px;display:flex}.pending-file{border:1px solid var(--border);background:var(--surface);border-radius:10px;align-items:center;gap:6px;max-width:280px;padding:4px 4px 4px 8px;font-size:12px;display:inline-flex}.pending-file .link-button{color:var(--muted);padding:2px}.pending-file.error{border-color:var(--danger);color:var(--danger);background:var(--danger-soft)}.sidebar-section{border-bottom:1px solid var(--border);padding:16px 18px}.sidebar-section:last-child{border-bottom:0}.sidebar-section h3{text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:0 0 10px;font-size:12px}.sidebar-section.profile{text-align:center;background:linear-gradient(180deg, var(--brand-50), var(--surface) 70%);flex-direction:column;align-items:center;gap:8px;padding-top:22px;display:flex}.contact-name{overflow-wrap:anywhere;margin-top:4px;font-size:17px;font-weight:700}.presence-pill{color:var(--muted);background:var(--surface-2);border-radius:999px;align-items:center;gap:6px;padding:2px 10px;font-size:12px;font-weight:600;display:inline-flex}.presence-pill.online{color:var(--success);background:var(--success-soft)}.presence-pill.online .dot{background:var(--success-500)}.stat-chips{grid-template-columns:1fr 1fr;gap:8px;width:100%;margin-top:6px;display:grid}.stat-chip{border:1px solid var(--border);background:var(--surface);color:var(--brand);border-radius:12px;align-items:center;gap:6px;padding:8px 10px;font-size:12px;display:flex}.stat-chip strong{color:var(--text);font-size:15px}.stat-chip span{color:var(--muted)}.info-list{flex-direction:column;gap:10px;margin:0;padding:0;list-style:none;display:flex}.info-list li{color:var(--muted);align-items:flex-start;gap:10px;display:flex}.info-list .icon{margin-top:1px}.info-value{color:var(--text);overflow-wrap:anywhere;min-width:0}.info-value a{font-weight:600;text-decoration:none}.info-value a:hover{text-decoration:underline}.history-list{flex-direction:column;gap:6px;margin:0;padding:0;list-style:none;display:flex}.history-list button{text-align:left;border:1px solid var(--border);background:var(--surface);width:100%;color:var(--muted);border-radius:12px;align-items:flex-start;gap:10px;padding:9px 10px;transition:border-color .15s,background .15s;display:flex}.history-list button:hover{background:var(--surface-2)}.history-list button.current{border-color:var(--brand-200);background:var(--brand-50)}.history-body{flex-direction:column;flex:1;gap:1px;min-width:0;display:flex}.history-preview{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600;overflow:hidden}.canned-manager{margin:0;padding:0;list-style:none}.canned-manager li{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:8px;padding:8px 0;display:flex}.canned-form{flex-direction:column;gap:8px;margin-top:10px;display:flex}.canned-form input,.canned-form textarea{border:1px solid var(--border-strong);border-radius:var(--radius);padding:8px 10px}.canned-form input:focus,.canned-form textarea:focus{border-color:var(--brand);box-shadow:var(--ring);outline:none}.modal-backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:50;background:#0b102073;justify-content:center;align-items:flex-start;padding:6vh 16px;display:flex;position:fixed;inset:0}.modal{background:var(--surface);width:min(640px,100%);max-height:86vh;box-shadow:var(--shadow-lg);border-radius:18px;overflow-y:auto}.modal-head{justify-content:space-between;align-items:center;padding:18px 18px 4px;display:flex}.modal-head h2{margin:0;font-size:18px}.modal>.hint{padding:0 18px}.back-button{width:34px;height:34px;color:var(--muted);background:0 0;border:0;border-radius:10px;place-items:center;padding:0;display:none}.back-button:hover{background:var(--surface-2)}.conversation-header .who-text{min-width:0}.conversation-header h2 .title{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.channel-mark{font-size:12px;line-height:1}.window-notice{background:var(--warning-soft);color:#7a4d00;border-radius:10px;align-items:center;gap:8px;margin:0 16px;padding:8px 12px;font-size:13px;font-weight:600;display:flex}.message.continued .meta{display:none}.message:not(.first){margin-top:3px}.message-avatar{align-self:flex-end;padding-top:0;padding-bottom:20px}.message.inbound:not(.first) .bubble{border-top-left-radius:6px}.message.outbound:not(.first) .bubble{border-top-right-radius:6px}.message.inbound.continued .bubble{border-bottom-left-radius:6px}.message.outbound.continued .bubble{border-bottom-right-radius:6px}.empty-state.inbox-empty{flex-direction:column;gap:6px}.empty-state.inbox-empty strong{color:var(--text);font-size:16px}.sidebar-section.contact-card{text-align:center;background:linear-gradient(180deg, var(--brand-50), var(--surface) 75%);flex-direction:column;align-items:center;gap:8px;padding-top:24px;display:flex}.info-value .verified-badge{vertical-align:1px;margin-left:6px}.workspace>.admin{border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow);margin:0 16px 16px;overflow:hidden}.workspace>.empty-state{flex:1}.admin{--a-bg:#f6f7fb;--a-card:#fff;--a-border:#e4e8f1;--a-text:#0b1020;--a-muted:#6b7489;--a-accent:#1f66e0;--a-accent-hover:#1a52b8;--a-accent-soft:#eef4ff;--a-ring:#1f66e02e;--a-ok:#14a058;--a-ok-soft:#dff7ea;--a-warn:#b45309;--a-warn-soft:#fffbeb;--a-danger:#dc2626;--a-radius:14px;--a-shadow:0 1px 2px #1018280a, 0 4px 16px #1018280d;background:var(--a-bg);min-height:0;color:var(--a-text);font-synthesis-weight:none;-webkit-font-smoothing:antialiased;flex:1;grid-template-columns:252px minmax(0,1fr);display:grid}.admin .icon{flex-shrink:0}.admin-nav{background:var(--a-card);border-right:1px solid var(--a-border);flex-direction:column;padding:16px 12px;display:flex;overflow-y:auto}.admin .nav-back{color:var(--a-muted);background:0 0;border:0;border-radius:8px;align-self:flex-start;align-items:center;gap:6px;padding:6px 8px;font-size:13px;display:inline-flex}.admin .nav-back:hover{background:var(--a-bg);color:var(--a-text)}.admin .nav-title{letter-spacing:-.01em;margin:14px 10px 4px;font-size:17px;font-weight:700}.admin-nav h2{text-transform:uppercase;letter-spacing:.08em;color:var(--a-muted);margin:18px 10px 6px;font-size:11px;font-weight:600}.admin .nav-hint{margin:4px 10px}.admin-nav ul{flex-direction:column;gap:2px;margin:0;padding:0;list-style:none;display:flex}.admin-nav li button{width:100%;color:var(--a-text);text-align:left;background:0 0;border:0;border-radius:10px;align-items:center;gap:10px;padding:7px 10px;font-weight:500;transition:background .12s;display:flex}.admin-nav li button:hover{background:var(--a-bg)}.admin-nav li button[aria-current=true]{background:var(--a-accent-soft);color:var(--a-accent);font-weight:600}.admin .nav-label{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.admin .nav-icon{background:var(--a-bg);width:26px;height:26px;color:var(--a-muted);border-radius:8px;justify-content:center;align-items:center;display:inline-flex}.admin .nav-add{color:var(--a-muted)!important}.admin-nav li button[aria-current=true] .nav-icon{background:var(--a-card);color:var(--a-accent)}.admin .avatar{background:var(--a-accent);color:#fff;letter-spacing:.02em;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-weight:700;display:inline-flex;box-shadow:inset 0 0 0 1px #ffffff40}.admin-content{padding:28px 36px 64px;overflow-y:auto}.admin .site-editor{max-width:1080px;margin:0 auto}.admin .page-header{align-items:center;gap:14px;margin-bottom:20px;display:flex}.admin .page-icon{background:var(--a-accent-soft);width:44px;height:44px;color:var(--a-accent);border-radius:12px;justify-content:center;align-items:center;display:inline-flex}.admin .page-heading h1{letter-spacing:-.015em;margin:0;font-size:22px;font-weight:700}.admin .page-meta{color:var(--a-muted);flex-wrap:wrap;align-items:center;gap:6px 12px;margin:4px 0 0;font-size:13px;display:flex}.admin .status-pill{border-radius:999px;align-items:center;gap:6px;padding:2px 10px 2px 8px;font-size:12px;font-weight:600;display:inline-flex}.admin .status-pill:before{content:"";background:currentColor;border-radius:50%;width:7px;height:7px}.admin .status-pill.on{background:var(--a-ok-soft);color:var(--a-ok)}.admin .status-pill.off{color:var(--a-muted);background:#f3f4f6}.admin .tabs{background:#eceef4;border:0;border-radius:12px;flex-wrap:wrap;gap:4px;width:fit-content;max-width:100%;margin-bottom:20px;padding:4px;display:flex}.admin .tabs button{color:var(--a-muted);background:0 0;border:0;border-radius:9px;align-items:center;gap:7px;padding:7px 13px;font-size:13.5px;font-weight:500;transition:background .12s,color .12s;display:inline-flex}.admin .tabs button:hover{color:var(--a-text)}.admin .tabs button[aria-selected=true]{background:var(--a-card);color:var(--a-text);font-weight:600;box-shadow:0 1px 3px #1018281a}.admin .tabs button[aria-selected=true] .icon{color:var(--a-accent)}.admin .admin-form{background:var(--a-card);border:1px solid var(--a-border);border-radius:var(--a-radius);box-shadow:var(--a-shadow);flex-direction:column;gap:16px;max-width:760px;margin:0 0 20px;padding:24px;display:flex}.admin .admin-form .admin-form{box-shadow:none;border:0;border-top:1px solid var(--a-border);border-radius:0;margin:8px 0 0;padding:20px 0 0}.admin .admin-form h3{margin:0;font-size:15px;font-weight:650}.admin .admin-form>.hint:first-child{margin-top:-4px}.admin .admin-form label{color:var(--a-text);flex-direction:column;gap:6px;font-size:13px;font-weight:600;display:flex}.admin .admin-form label.check{flex-direction:row;align-items:center;gap:10px;font-size:14px;font-weight:500}.admin .hint{color:var(--a-muted);margin:0;font-size:12.5px;font-weight:400;line-height:1.5}.admin input:not([type=checkbox],[type=radio],[type=color]),.admin select,.admin textarea{font:inherit;color:var(--a-text);background:#fff;border:1px solid #d5d9e2;border-radius:10px;padding:9px 12px;font-size:14px;font-weight:400;transition:border-color .12s,box-shadow .12s}.admin input:not([type=checkbox],[type=radio],[type=color]):hover,.admin select:hover,.admin textarea:hover{border-color:#b9bfcc}.admin input:focus,.admin select:focus,.admin textarea:focus{border-color:var(--a-accent);box-shadow:0 0 0 4px var(--a-ring);outline:none}.admin input[type=checkbox],.admin input[type=radio]{width:16px;height:16px;accent-color:var(--a-accent)}.admin textarea{resize:vertical;line-height:1.5}.admin input:disabled,.admin select:disabled,.admin textarea:disabled{color:var(--a-muted);background:#f6f7f9}.admin .primary,.admin .secondary{border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:9px 18px;font-size:14px;font-weight:600;transition:background .12s,box-shadow .12s,transform 50ms;display:inline-flex}.admin .primary{background:var(--a-accent);color:#fff;border:1px solid var(--a-accent);box-shadow:0 1px 2px #4f46e54d}.admin .primary:hover:not(:disabled){background:var(--a-accent-hover)}.admin .secondary{color:var(--a-text);background:#fff;border:1px solid #d5d9e2}.admin .secondary:hover:not(:disabled){background:var(--a-bg)}.admin .primary:active:not(:disabled),.admin .secondary:active:not(:disabled){transform:translateY(1px)}.admin .primary:focus-visible,.admin .secondary:focus-visible,.admin .link-button:focus-visible,.admin .tabs button:focus-visible,.admin-nav button:focus-visible{box-shadow:0 0 0 4px var(--a-ring);outline:none}.admin .link-button{color:var(--a-accent);border-radius:6px;padding:4px 6px;font-weight:500}.admin .link-button:hover{background:var(--a-accent-soft)}.admin .form-error{color:var(--a-danger);background:#fef2f2;border:1px solid #fecaca;border-radius:10px;padding:8px 12px;font-size:13px}.admin .form-ok{color:var(--a-ok);margin:0;font-size:13px;font-weight:500}.admin .notice{background:var(--a-accent-soft);color:#1b4693;border-radius:12px;max-width:760px;margin:0 0 20px;padding:12px 16px;font-size:13px;line-height:1.5}.admin .badge{color:var(--a-muted);background:#f1f2f6;border-radius:999px;padding:2px 8px;font-size:11px;font-weight:600;line-height:1.4}.admin .badge.ok{background:var(--a-ok-soft);color:var(--a-ok)}.admin .badge.warn{background:var(--a-warn-soft);color:var(--a-warn)}.admin code.key,.admin pre.code{color:#e2e8f0;overflow-wrap:anywhere;background:#0b1020;border:0;border-radius:10px;padding:12px 14px;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12.5px;line-height:1.6}.admin code.key{display:block}.admin pre.code{white-space:pre-wrap;margin:0}.admin .copy-block{flex-direction:column;gap:8px;display:flex;position:relative}.admin .copy-block pre{width:100%;padding-right:88px}.admin .copy-block button{color:#e2e8f0;background:#ffffff1a;border:1px solid #ffffff2e;padding:5px 12px;font-size:12px;position:absolute;top:8px;right:8px}.admin .copy-block button:hover:not(:disabled){background:#ffffff2e}.admin .checklist,.admin .origin-list{flex-direction:column;gap:6px;margin:0;padding-left:20px;font-size:13.5px;line-height:1.5;display:flex}.admin .origin-list code{background:var(--a-bg);border-radius:6px;padding:2px 6px;font-size:12.5px}.admin .install h3{margin-top:8px}.admin .admin-table{border-collapse:separate;border-spacing:0;width:100%;margin-bottom:20px;font-size:14px}.admin .card-table,.admin .admin-form>.admin-table{background:var(--a-card);border:1px solid var(--a-border);border-radius:var(--a-radius);box-shadow:var(--a-shadow);overflow:hidden}.admin .admin-form>.admin-table{box-shadow:none}.admin .admin-table th{text-align:left;text-transform:uppercase;letter-spacing:.06em;color:var(--a-muted);border-bottom:1px solid var(--a-border);background:#fafbfc;padding:10px 16px;font-size:11px;font-weight:600}.admin .admin-table td{border-bottom:1px solid var(--a-border);vertical-align:top;padding:14px 16px}.admin .admin-table tr:last-child td{border-bottom:0}.admin .admin-table tbody tr:hover td{background:#fcfcfe}.admin .agent-cell{align-items:flex-start;gap:12px;display:flex}.admin .agent-cell .avatar{background:#64748b}.admin .agent-cell .badge{margin-left:6px}.admin .muted-row td{opacity:.55}.admin .role-select{justify-content:space-between;align-items:center;gap:12px;max-width:340px;margin-bottom:6px;flex-direction:row!important;font-size:13.5px!important;font-weight:400!important;display:flex!important}.admin .role-select select{padding:5px 8px;font-size:13px}.admin .row-actions{flex-wrap:wrap;gap:2px 6px;display:flex}.admin .inline-form{flex-wrap:wrap;align-items:center;gap:8px;margin-top:10px;display:flex}.admin .canned-manager{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.admin .canned-manager li{border:1px solid var(--a-border);border-radius:10px;justify-content:space-between;gap:12px;padding:10px 12px;display:flex}.admin .canned-form{flex-direction:column;gap:10px;display:flex}.admin .widget-customizer{grid-template-columns:minmax(0,1fr) 340px;align-items:start;gap:24px;display:grid}.admin .widget-customizer .admin-form{max-width:none}.admin .color-row{align-items:center;gap:8px;display:flex}.admin .color-row input[type=color]{background:#fff;border:1px solid #d5d9e2;border-radius:10px;width:44px;height:40px;padding:2px}.admin .radio-row{border:0;gap:18px;margin:0;padding:0;display:flex}.admin .radio-row legend{margin-bottom:8px;font-size:13px;font-weight:600}.admin .widget-preview figcaption{text-transform:uppercase;letter-spacing:.06em;margin-bottom:8px;font-size:12px;font-weight:600}.admin .preview-stage{box-shadow:var(--a-shadow);border-radius:var(--a-radius)!important}.admin .hours-grid{border:0;flex-direction:column;gap:16px;margin:0;padding:0;display:flex}.admin .hours-grid:disabled{opacity:.5}.admin .hours-table td,.admin .hours-table th{vertical-align:middle;padding:8px 12px}.admin .hours-table th{text-transform:none;letter-spacing:0;color:var(--a-text);border-bottom:1px solid var(--a-border);background:0 0;width:140px;font-size:14px;font-weight:500}.admin .time-range{color:var(--a-muted);align-items:center;gap:8px;display:inline-flex}.admin .time-range input{padding:6px 8px!important}@media (width<=1100px){.admin .widget-customizer{grid-template-columns:1fr}}@media (width<=760px){.admin{grid-template-columns:1fr}.admin-nav{border-right:0;border-bottom:1px solid var(--a-border);padding:10px 12px}.admin .nav-title,.admin-nav h2{display:none}.admin-nav{flex-flow:wrap;align-items:center;gap:6px}.admin-nav ul{flex-flow:wrap;gap:6px}.admin-nav li button{border:1px solid var(--a-border);width:auto;padding:5px 10px 5px 6px}.admin-content{padding:20px 16px 48px}.admin .admin-form{padding:18px}.admin .tabs{width:100%}}.widget-preview{margin:0;position:sticky;top:0}.preview-stage{border:1px solid var(--border);background:repeating-linear-gradient(45deg,#eef0f4 0 12px,#f6f7f9 12px 24px);border-radius:12px;height:460px;position:relative;overflow:hidden}.preview-panel{background:#fff;border-radius:12px;flex-direction:column;width:270px;height:360px;display:flex;position:absolute;bottom:76px;right:14px;overflow:hidden;box-shadow:0 8px 28px #0003}.preview-stage.left .preview-panel{left:14px;right:auto}.preview-header{align-items:center;gap:10px;padding:12px 14px;display:flex}.preview-header img{object-fit:contain;background:#fff;border-radius:6px;width:30px;height:30px}.preview-header strong,.preview-header small{display:block}.preview-header small{opacity:.9}.preview-log{flex:1;padding:12px;overflow:hidden}.preview-message span{color:var(--muted);font-size:12px}.preview-message p{white-space:pre-wrap;background:#f3f4f6;border-radius:12px;max-width:90%;margin:2px 0 0;padding:8px 10px}.preview-composer{border:1px solid var(--border);color:var(--muted);border-radius:10px;margin:10px;padding:8px 10px}.preview-bubble{border-radius:50%;justify-content:center;align-items:center;width:50px;height:50px;font-size:22px;display:flex;position:absolute;bottom:14px;right:14px;box-shadow:0 4px 14px #00000040}.preview-stage.left .preview-bubble{left:14px;right:auto}.verified-badge{background:var(--success-soft);color:var(--success);border-radius:999px;align-items:center;gap:3px;margin-left:6px;padding:1px 6px;font-size:11px;font-weight:600;display:inline-flex}@media (width<=1600px){.composer-hint{display:none}}@media (width<=1240px){.panes{grid-template-columns:300px minmax(0,1fr) 280px}}@media (width<=1100px){.panes{grid-template-columns:300px minmax(0,1fr)}.sidebar-pane,.topbar-right .chip-button .label,.topbar-right .chip .label{display:none}}@media (width<=760px){.app{flex-direction:column}.rail{flex-direction:row;gap:4px;width:auto;padding:6px 10px}.rail-brand{width:34px;height:34px;margin:0 6px 0 0}.rail-button{width:40px;height:40px}.rail-button.active:before{display:none}.rail-button.lang{height:40px}.rail-me{display:none}.workspace{min-height:0}.topbar{height:52px;padding:0 12px}.topbar-title h1{font-size:17px}.status-text{display:none}.status-select{padding:3px}.panes,.panes.has-selection{grid-template-columns:minmax(0,1fr);padding:0 8px 8px}.panes.has-selection .list-pane,.panes:not(.has-selection) .conversation-pane,.panes .sidebar-pane{display:none}.back-button{display:inline-grid}.conversation-header{padding:10px 12px}.conversation-header .actions{width:100%}.messages{padding:12px}.message{max-width:92%}.composer{padding:8px}.workspace>.admin{margin:0 8px 8px}}